Employee Communications Training Book for United

Front-line customer service employees are often the first touchpoint a customer has with an organization, and as a global company, United Airlines has thousands of them interacting with customers daily. This book is a tool to keep United’s front-line customer service teams focused and on the same page after an invigorating, company-wide training program; and it was important to create a touchpoint to this common experience, a reminder and an inspiration for everyone going forward as they influence customers’ experiences in airports.

United Airlines
Hardcover book given to employees as a touchpoint reminder of their front-line customer service training
+ Creative direction and design

You may also like

Integrated Brand Collateral for Cleversafe
2010
Brand Communications for the Chazen Museum of Art
2015
Digital Presentation for AIGA Chicago: Harri Boller
2013
Digital Presentation System for CN
2013
My Brand Philosophy by Cara Hotz
2015
Annual Report for HON Industries (HNI Corporation)
2015
Bilingual Environmental Signage System for CN
2017
Identity Design for Multiple Clients
2010
Internal Communications Brand System for United
2013
Back to Top